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Support
Fast answers for common questions. If you can't find what you need, message us and we'll help. Support hours are shown in GMT+8.
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How long does shipping take?
Standard delivery timing depends on destination, courier capacity, and customs clearance for international orders.
Do you ship internationally?
Yes. International shipping options may vary by destination.
For bulk or special delivery requests, contact support and include your destination country.
What is your return policy?
If your item arrives damaged or incorrect, contact us within 7 days.
Keep the packaging and share photos. We'll arrange a replacement or refund based on the case.
I paid but my order status is still pending - what should I do?
Payment updates can take a few minutes. If it's still pending after 30 minutes,
send us your order number and proof of payment.
Can I change my address after ordering?
If the order hasn't been dispatched, we can usually update the address.
Contact us ASAP with your order number and the new address.
What are the recommended printing settings for PLA?
Typical PLA ranges:
- Nozzle: 200-220°C (start 210°C)
- Bed: 50-60°C
- Fan: 100% after first few layers
- Drying: recommended if exposed to humidity
My filament is stringing - how do I fix it?
Stringing is usually caused by moisture or retraction settings.
Try:
- Dry the filament if your dryer supports it
- Reduce nozzle temperature by 5-10°C
- Increase retraction slightly in small steps
How do I store filament properly?
Store in a sealed bag or dry box with desiccant. For best results, keep humidity low,
especially for PETG, TPU, and Nylon when you add them later.
Contact support
Share your order number if you have one and a short description. We'll reply as soon as possible.