Terms & Conditions

1) Agreement

These Terms & Conditions apply to your use of the XTRUD website, store, products, checkout, account features, and support channels. By using this website or placing an order, you agree to these terms.

XTRUD is operated by Filament 3D Sdn. Bhd. References to "XTRUD", "we", "us", and "our" mean the operator of this website and store.

2) Products and 3D printing use

• Product information, colors, photos, specifications, stock status, and pricing are provided as accurately as possible, but may change without notice.
• Actual product color may vary slightly due to lighting, screen settings, camera processing, printer settings, or filament batch differences.
• 3D printing results depend on printer condition, slicer settings, nozzle condition, storage, humidity, temperature, bed adhesion, and user handling.
• Customers are responsible for checking product suitability before use, especially for functional, safety-critical, heat-exposed, food-contact, medical, electrical, or load-bearing applications.

3) Orders

• An order is an offer to buy the selected product. We may accept, reject, cancel, or limit an order where there is stock, pricing, payment, fraud, courier, address, or system issue.
• Customers must provide accurate name, email, phone number, delivery address, and order information.
• If an order contains an error, contact us quickly. Once packed or dispatched, changes may no longer be possible.
• Guest orders are associated with the email used at checkout. If you later sign in with the same email, the order may appear in your account order history.

4) Price and payment

• Prices are shown in the currency displayed on the website unless stated otherwise.
• Shipping fees, duties, taxes, customs charges, courier surcharges, and payment fees may be added or confirmed separately depending on destination and payment method.
• Orders are processed after payment is received or verified, unless we agree otherwise in writing.
• If a payment is reversed, disputed, suspected as fraudulent, or not received, we may pause, cancel, or request further verification for the order.

5) Shipping and delivery

Shipping is handled according to our Shipping Policy. Delivery timelines are estimates and may be affected by courier operations, failed delivery attempts, customs, weather, peak periods, public holidays, or incorrect address information.

6) Returns and refunds

Return, exchange, refund, damaged parcel, wrong item, and product issue requests are handled according to our Returns & Refunds Policy. Customers should contact us before sending any item back.

7) Accounts and sign-in links

• Account access may use email sign-in links, saved sessions, and other verification methods we support.
• You are responsible for keeping your email account secure. Anyone with access to your email may be able to access your XTRUD account.
• We may suspend or restrict access if we detect abuse, security risk, fraud, or misuse of the website.

8) Support and technical guidance

Printing tips, material guidance, and support replies are provided to help customers, but they are not guarantees of a specific result. Customers remain responsible for testing settings, product suitability, and final printed part performance.

9) Intellectual property

XTRUD names, logos, product content, website design, photos, text, and other materials are owned by or licensed to us. You may not copy, reproduce, distribute, scrape, or use them commercially without written permission, except where allowed by law.

10) Limitation of liability

To the maximum extent allowed by law, XTRUD is not liable for indirect, incidental, special, consequential, or business losses, including loss of profit, loss of production, failed prints, downtime, data loss, or third-party costs. Our total liability for an order is limited to the amount paid for the affected product, unless the law requires otherwise.

11) Privacy

Personal data is handled according to our Privacy Policy.

12) Governing law, language, and disputes

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from or relating to these terms, the website, products, orders, payment, delivery, returns, or support will be submitted to the courts of Malaysia.

These terms are written in English. If a translated version is provided and there is any inconsistency, the English version will apply.

13) Changes to these terms

We may update these terms when our products, website, checkout, operations, or legal requirements change. The latest version will be posted on this page.

14) Contact

For questions about these terms, orders, or support matters, contact [email protected].